Account Funding

1. What is the AstroPay Card?

AstroPay Card is a prepaid card accepted in thousands of online sites across the globe and sites affiliated with the AstroPay system.

2. Who can buy it?

If you are over 18 years old, you can purchase an AstroPay Card. Create an account at https://card.astropay.com or mobile APP (available in all stores) and follow the instructions.

3. Do I need to register on the site / mobile APP?

Yes, you need to register on our website (https://card.astropay.com) / APP. From there, you can buy an AstroPay Card with the most popular online local payment methods, or you can reach any of our official and authorized resellers.

6. How to buy the AstroPay Card online?

To purchase the AstroPay Card you must have created your account and be logged in, choose the amount and currency of the AstroPay Card you want to buy, and your preferred payment method available. Once, we receive the confirmation of payment, the AstroPay Card will be released and ready to use!.

7. How to deposit the AstroPay Card?

Adding balance to your AstroPay Card is quick and easy, on the website choose AstroPay Card as your payment option and then enter the information of your Card: number, CVV, expiration date.

8. Where can I see the data of my AstroPay Card on my WEB account?

Immediately after the purchase of the AstroPay Card, you will receive an email with the relevant card information. You can also check the AstroPay Card details any time by accessing your AstroPay Card account (https://card.astropay.com) in the menu "My cards".

9. Where can I see the data of my AstroPay Card on my APP account?

After the payment confirmation, your AstroPay Card details will be available in your wallet option – make sure to pull down your app screen to refresh the display.

10. Does the AstroPay Card expire?

Yes, the AstroPay Card is valid for 1 year after purchase.

11. How many numbers does the AstroPay Card have?

AstroPay Card has 16 digits.

12. Does the AstroPay Card have a security code?

Yes, AstroPay Card has a 4-digit CVV code.

13. Is the AstroPay Card Rechargeable?

No, the AstroPay Card is not rechargeable. After using your balance, you must purchase a new AstroPay Card.

14. Can I consolidate the balance of my cards to only 1?

Yes, you can consolidate AstroPay Cards of the same currency. You can do it in your APP or web account.

15. What currencies can the AstroPay Card be purchased?

You can select between your local currency and US dollars.

18. Can I make more than one deposit using the AstroPay Card?

Yes, you can make multiple deposits, following the minimum limit accepted on each site, as well as the available balance on your AstroPay Card.

19. I did my WEB registration, but I cannot access it by APP ...

Both platforms are different, so it is necessary to create a new login and a password to access the APP. AstroPay Card purchased through the WEB will not appear in the APP and vice-versa.

21. I made a deposit to my Astropay Card, but I have not received it yet, who should I contact?

You can contact our support directly through email on [email protected], seven days a week, our customer service is staffed to handle any issue or question.

23. I bought an Astropay card, but I want a refund, how can I proceed to do this?

Astropay Cards are not refundable and cannot be changed or cancelled per the company’s strict policy , but you can always use the balance on our thousands of sites online.

24. I want to withdraw the remaining balance of my card, what should I do?

For withdrawal, you can do this directly from our APP, you can send the remaining balance directly to your bank account, bear in mind that this option is only valid for cards received through our partner sites.